Refund and Returns Policy

At ColoriBU, we offer digital products designed to be downloaded instantly after purchase. Because of the nature of digital content, all sales are considered final, and digital products are not eligible for physical returns.

This policy explains when refunds are not available and the limited situations in which we may provide assistance or a replacement.

1. Digital Products & No Right of Return

All products sold on ColoriBU are digital downloads. Once a digital file has been accessed or downloaded, it cannot be returned, resold, or restocked.

In accordance with EU consumer regulations for digital content, by completing a purchase and accessing the download, you acknowledge that you waive the right of withdrawal.

2. When We Can Help

Although refunds are not generally offered, we are committed to fair customer support. We will assist you in the following situations:

• You received an incorrect file or product

• The file is corrupted, incomplete, or technically unusable

• A technical issue on our side prevents access to the purchased content

In such cases, our first solution will always be:

• fixing the issue, or

• providing a correct replacement file

Refunds are considered only if the issue cannot be resolved.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchase

• Expectations beyond what was clearly described on the product page

• Incompatibility with your printer, device, or software

• Failure to download or use the product

• Minor artistic or stylistic variations, including those related to AI-assisted content

We encourage all customers to carefully review product descriptions and previews before purchasing.

4. Requesting Support

If you experience an issue with your purchase, please contact us via the website contact form and include:

• Your order number

• A clear description of the issue

• Screenshots or details, if applicable

We aim to respond within 1–2 business days and resolve issues as quickly as possible.

5. Policy Updates

This Refund & Returns Policy may be updated from time to time. Any changes will be posted on this page. Continued use of the website or purchases after updates indicates acceptance of the revised policy.

6. Final Notes

Our goal is to provide high-quality digital products and transparent policies. While refunds for digital goods are limited by nature, we are always open to helping customers resolve genuine issues fairly and professionally.

Thank you for supporting independent creators and digital content stores like ColoriBU.